Access to and use of NEPTRENDS.com and the products and services available through the website are subject to the following terms, conditions and notices (“Terms of Service”). By browsing through these Terms of Service and using the services provided by our website (www.neptrends.com), you agree to all Terms of Service along with the Privacy Policy on our website, which may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service. We reserve the right to review and withdraw or amend the services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

  • Introduction

    The domain name www.neptrends.com is a site operated by Neptrends E-Commerce Pvt. Ltd., a company incorporated under laws of Nepal with our registered office at 1st Floor, Red Building, Kholagal Marg, Lazimpat (Uttar-Dhoka), Kathmandu – 44600 (“Company”).

  • Services

    Neptrends is an online retailer and whole seller of apparel and lifestyle products offered at great values to the consumer.

  • Third Party Websites and Content

    Our website provides links for sharing our content on Facebook, Instagram and other such third party website. These are only for sharing and/or listing purpose and we take no responsibility of the third party websites and/or their contents listed on our website (www.neptrends.com) and disclaim all our liabilities arising out of any or all third party websites.

  • Privacy

    Our privacy policy incorporated by reference in these Terms of Service, sets out how we will use personal information you provide to us. By using this Website, you agree to be bound by the Privacy Policy, and warrant that all data provided by you is accurate and up to date.

  • Payment

    Upon receiving your order we carry out a standard pre-authorization check on your payment to ensure there are sufficient funds to fulfil the transaction. Order will not be dispatched until this pre-authorization check has been completed.

  • Delivery

    You will be given various options for delivery of items during the order process. The options available to you will vary depending on where you are ordering from. An estimated delivery time is displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to unforeseen circumstances. In such cases, we will proactively reach out to you by e-mail and SMS. However, we will not be able to compensate for any mental agony caused due to delay in delivery. 

  • Returns & Refund

    If you change your mind about any items purchased you can return them to us but you have to pay the shipping charge and return the products at deliver time.

  • Violation & Termination

    You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination.